Frequently Asked Questions
- What's your COVID-19 Shipping Policy?
- Is my online transaction secure?
- How can you sell so cheap?
- Do you ship internationally?
- Do you ship to APO and FPO addresses?
- Do the products sold by you come with a warranty?
- Will other dealers honor the warranties on units sold by Firedog.com?
- Is shipping included in your prices?
Q) What's your COVID-19 Shipping Policy?
A) As of 4/28/20 at 12:00pm EST, we are temporarily shipping parts within the United States only. We are not accepting new International orders. U.S. shipments may be delayed 3-4 business days. Learn More.
Q) How do I know if an item is in stock?
A) You can see the stock status of parts and accessories on each individual product page. Simply navigate to the product using the site search or the diagram page for OEM parts. Directly below the quantity selection area you will see stock availability information. In stock items will ship the same day, or the following business day. Out of stock items usually ship within 1-2 business days, but may take 7 or more business days (exact time frame will be noted on the product page).
Q) How can you sell so cheap?
A) Firedog.com is known for its deep discounted prices. We accomplish this by buying in bulk and keeping our distribution centers stocked. Buying in bulk saves us money, and we pass that savings onto you, the customer.
Q) Do you ship internationally?
A) Yes! We ship to 100+ countries worldwide, and offer low-cost $7.99 shipping to 25 countries. See our International Shipping Rates and Policies.
Q) Do you ship to APO and FPO addresses?
A) Yes! Just enter the APO or FPO in the city field. In the state field enter AE for Europe, Canada, Africa or the Middle East, AA for Americas and AP for Asia or the Pacific. The country field should always be the United States. All shipments to APO and FPO addresses are shipped via U.S. Priority Mail.
Q) Do the products sold by you come with a warranty?
A) As a seller of power equipment, we purchase from several hundred manufacturers. Most of these manufacturers have a warranty for their product line, a copy of which is available upon request. Contact us for a copy of a specific manufacturer's warranty information. Firedog.com does not offer warranties, expressed or implied, other than what is offered by the manufacturers.
Q) Will other dealers honor the warranties on units sold by Firedog.com?
A) Yes, the warranties are through the manufacturers and, therefore, any manufacturers' dealer in the U.S. must honor the warranty.
Q) Is shipping included in your prices?
A) Shipping to the customer's location is extra and will be priced according to the size and weight of the order and the order destination zip code. See our Shipping Policies for information specific to your order and location
A) We recognize the importance of protecting the privacy of our customers. All personal identifying information is treated confidentially by Firedog.com and is never shared, sold, or otherwise disclosed to any third party. We will only use your email address to contact you about your order unless you ask to receive email communication from us. If you ask to receive email communication from us, we will periodically send you email updates, discounts and news. If you do not want to receive any email from us, just click the unsubscribe button at the bottom of any email and we'll remove you from our list immediately. Read our Terms of Service for more information about our privacy policies.
Hours of Operation
We are committed to providing the best in customer service. Please feel free to contact us for assistance. All information received will always remain confidential.