Terms of Service
Welcome to Firedog.com! Firedog.com is one of several websites produced by The Outdoor Network to provide service to our customers. Using Firedog.com (referred to as the "website" throughout this document) constitutes your unconditional agreement to the following terms and conditions (the "Terms of Service"). The Outdoor Network reserves the right to change or modify these Terms of Service at any time without prior notice to you. For this reason, please review these Terms of Service periodically.
By accepting all these Terms of Service through the use of this website, you confirm that you are 18 years of age or older. If you are under 18 but at least 13, you may use this website only under the direction of a legal guardian who agrees to be held responsible by these Terms of Service. These responsibilities include all financial charges and legal liability that she/he may incur. If you do not agree to these Terms of Service, do not use this website. Providing any inaccurate information may constitute a breach of the Terms of Service. You agree to pay for and accept the item by confirming your purchase at the end of the checkout process.
Firedog.com sells millions of OEM and aftermarket parts, some of which may be prohibited in select countries and territories outside the United States. By providing parts and accessories, Firedog.com makes no claim that the products we sell on our website are appropriate for use outside the United States. Accessing content, or purchasing parts, and accessories on Firedog.com is done at your own discretion, by your own initiative, and you, the consumer, take full responsibility for understanding and complying with all local and national laws
You should assume all materials (including text, images, illustrations, icons, designs, etc.) that are part of this website are intended to be informational only and should not be reused or replicated in any way without prior written consent. All software used on this website is the property of The Outdoor Network or its manufactures and suppliers, and is protected by U.S. and international copyright laws.
It is our goal at Firedog.com to make your OEM and aftermarket shopping experience pleasant, and we will always strive to assist you if you have any questions about part details, selection, or fit. That said, Firedog.com cannot guarantee the accuracy, integrity, or quality of any material that is found on, or in connection with, our website. Firedog.com is not required to review, edit, censor, monitor, or screen any material contained or presented on Firedog.com, including manufacturer's claims. Firedog.com reserves the sole right to access, edit or remove any information or material posted to the site at any time at our discretion, and to establish policies and limitations concerning the type of content that is permitted to appear on our website. We also reserve the right to alter these content policies and limitations at any time, in sole discretion, with or without notice.
- Email address
- Phone number
- Credit/Debit card information
- Transaction Information
- Information about make/model/machine/brand ownership or preferences
This personal information is never sold or rented to third parties, and is used only to complete your online transaction and to provide you with information and updates about your current order, or past orders. Personal Information provided at checkout is also used to get in touch with you to discuss your order or account status when necessary. Information provided about make/model/machine/brand ownership or preferences may be used to customize your online shopping experience, or to send you personalized Firedog.com communication experiences if you are opted into receiving non-transactional emails. To learn more about non-transactional email communication, please continue reading.
In several places on Firedog.com - including the checkout experience, the footer of the website, and the Account registration experience - you may see checkboxes and forms that ask you if you would like to receive promotional emails and news from Firedog.com. By submitting your email address through one of these forms, or by leaving the email "opt-in" box checked at Account registration or checkout, you agree to allow Firedog.com to use your email address to send you promotional discounts, news, content, company updates, and other non-transactional information directly or indirectly related to Firedog.com and Firedog.com culture. These emails are called "non-transactional emails." We will never share or rent the information we collect, and you can opt-out of receiving future non-transactional emails at any time. To opt-out, simply click Unsubscribe at the bottom of any non-transactional email we send to you.
We may periodically run contests on Firedog.com which will ask you to voluntarily submit select personal information such as your email address. If you choose to enter the contest and submit your email address, we will use your email address to send you non-transactional materials including, but not limited to, contest updates, promotional discounts, and news. Your personal information will also be used to contact you if necessary (for instance, if you win a contest). By entering the contest, you agree to receive non-transactional emails. Demographic and profile data may also be collected through Firedog.com to add personalization to the email communication we send you and to improve your on-site shopping experiences.
By using this site you agree not to use any software or device that would interfere with the structure of the website or the activity being conducted on this website. You also agree never to violate or attempt to violate the security of the website, including, without limitation, attempting to (a) access data not intended for use by such user; (b) logging onto a server which the user has not been authorized to view or use; (c) commit a breach in security or authentication; (d) explore the weakness of a system or network without proper authorization; (e) interfere with service to any customer, host, or network, including: submitting a virus to the website, overloading, spamming, or crashing; (f) send unsolicited emails (promotions and/or advertising of services or products). Security threats will be investigated and reported to local or national authorities as appropriate.
All manufacturers, over time, supersede old parts for new ones. A supersede represents a new generation of the same product, and in some cases may simply represent a change in the manufacturer's source. Supersedes sometimes improve the quality of the part. All superseded parts are in accordance with the specifications of the original and in most cases are backward and forward compatible. Note: supersedes are NOT substitutes or replacements. Supersedes are equivalent in fit and function to the original part number, and are manufactured by the original manufacturer of your equipment - even if there may be some minor differences in detail. We have no control over a manufacturer's decision to supersede a part. Please note, in most cases if a superseded part is offered it is because the original part has been discontinued and is no longer available. If you do not want a superseded part or have any questions about availability, please notify us by email or by phone at the time of your order.
Please note there may be orders that we are unable to process and must cancel. We may refuse or cancel any order and reserve this right solely at our discretion. These are some of the situations that may result in the cancellation of your order: limited quantities; inaccuracies in pricing or errors in the listed information; problems with your credit card acceptance; prolonged backorders by the manufacturer. Please note that we may require additional information before processing any order. We will contact you via email if any portion of your order has been canceled or if we need additional information to process the order. If your credit card has been charged and the order is canceled due to discontinuation or lack of availability of a part, we will credit the amount charged. While we do stock millions of parts in our warehouse, we may not have every part we sell in stock. Most orders will not take three days, but we ask that you please allow three (3) business days for your order to be processed before shipping. On occasion, an order with one or more out of stock parts may take more than three days to process. You will receive an email confirmation when the order is ready to be packed and shipped with the actual shipping date.
We are not responsible for incorrect ordering of items due to the listing of incorrect information.
Limitation of Liability
Order Canceling and Exchanges - Applies to Parts Only
We understand certain situations may arise where an order or part of an order may need to be canceled. Firedog.com works extremely hard to fulfill orders in the shortest amount of time possible. Therefore, we ask that you notify us of your cancelation request as soon as possible by email or phone to avoid a restocking fee email pricematch@Firedog.com., or call 1-800-347-3364). Once the order enters the shipping process the order is subject to restocking fees.
All orders canceled may be subject to a 15% restocking fee based on the specific parts ordered. This fee is based on 15% of the merchandise value. We work hard to accommodate all customer needs. However, if the order has already entered the shipping process then it will be subject to these fees.
There are two reasons for these fees: The shipping fee we encounter when we must return the unwanted part to the manufacturer; and the cost of the restocking fee the manufacturer charges us. If you need to exchange parts, you will be responsible for return shipping costs but, in most cases, you will not be charged a restocking fee. Exchange exceptions that will be charged a restocking fee include, but are not limited to, larger parts.
The Outdoor Network Pricing
The Outdoor Network strives to provide accurate product and pricing information, however, typographical errors may occur. If an item has been listed with incorrect pricing or the wrong information due to an error, The Outdoor Network has the right, at our sole discretion, to cancel any and all orders placed for that particular product. If you place an order that includes a pricing error, we will contact you via email to notify you of this error and inform you of the correction.
The Outdoor Network and Firedog.com strive to provide you with the best price possible. For more information see our Price Match Guarantee.
Disclaimer of Warranties
As a seller of powr equipment, we purchase from several hundred manufacturers. Most of these manufacturers have a warranty for their product line, a copy of which is available upon request. Contact us for a copy of a specific manufacturer's warranty information. Firedog.com does not offer warranties, expressed or implied, other than what is offered by the manufacturers. Except for these limited warranties provided directly from manufacturers, the site as a whole is provided "as is" and "as available." FIREDOG.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE, AND NON-INFRINGEMENT. FIREDOG.COM MAKES NO WARRANTY THAT (i) THE SITE WILL MEET YOUR REQUIREMENTS; (ii) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE; (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED, OBTAINED, OR TRANSFERRED THROUGH THE SITE WILL MEET YOUR EXPECTATIONS, DESIRES, OR NEEDS; AND (v) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (vi) NO ADVICE, INFORMATION, OR COMMUNICATAION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM FIREDOG.COM OR FROM FIREDOG.COM SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS AND CONDITIONS OF USE. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.
Unauthorized use of materials seen on Firedog.com - including but not limited to, text, images, diagrams, illustrations, icons, and designs - is prohibited and is a violation of the rights of The Outdoor Network and/or third parties, including, without limitation, copyright laws, trademark laws, and the laws of publicity and privacy.
Use of the Firedog.com website is done solely at the user's own risk. Neither The Outdoor Network nor any other party involved in creating, producing, or delivering the website shall be liable for any direct, secondary, substantial, roundabout or disciplinary damages arising out of your access to or use of the website. Access to and use of the Firedog.com website includes, but is not limited to, web browsing and downloading of materials, data, text, images, video or audio from the site. This notice includes, without limitation, release from liability should the browser experience damage to, or viruses that may infect, computer equipment or other property.
The trademarks posted on the website are registered and unregistered trademarks of The Outdoor Network and Firedog.com. Nothing enclosed on the website should be construed as granting, by implication, any license or right to use any trademark displayed on the website, or a trademark owned by a third party. In the event that you misuse any trademark in violation of these Terms of Service, The Outdoor Network will assertively enforce its property rights to the fullest degree of the law, including seeking criminal prosecution.
Hours of Operation
Monday - Friday 8AM - 7PM EST
Saturday 8AM - 4PM EST
We are committed to providing the best in customer service. Please feel free to contact us for assistance. All information received will always remain confidential.