This policy is applicable to parts only.

We understand certain situations may arise where an order or part of an order may need to be canceled. Firedog.com works extremely hard to fill orders in the shortest amount of time possible. Therefore, we ask that call us as soon as possible with your cancellation request.  We will attempt to cancel your order if it has not entered the fulfillment process. If your order has already entered the fulfillment process, our agents will provide you with easy return instructions. Call 1-800-FIREDOG to Cancel an Order.